Return Policy

If a damaged item is shipped to you, please notify us within 10 days from the day you received your package for an exchange. Any wrong/damage claim made after 10 days will not be accepted.

All items for exchange must be in their original condition with tags attached. Items with make-up stains, odors (i.e. cigarette smoke), or other customer damages will also result in the items being returned to you.

No return or exchange on any sale items!

If you have any questions, please contact our customer assistance center by E-mail at info@bigdickshardware.com or by telephone at (310) 323-5050.